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Sheraton Old San Juan Hotel & Casino

Starwood Hotels & Resorts
Information at a Glance
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San Juan, PR Rooms: 240
Features Rooms Dining Activities Meetings
Destination
Learn about:   Puerto Rico 

The Sheraton Old San Juan Hotel & Casino is situated in the heart of historic and romantic old San Juan. We are ideally located on the waterfront, just a few moments from the docking point of grand cruise ships.

Our hotel is just steps away from world-class shopping, dining, and entertainment. A myriad of restaurants, art galleries, museums, and upscale stores will suit any taste. Plus, we are only six miles from the International Airport, so you can spend your time relaxing, not traveling.

Come and enjoy our unique combination of modern comforts and old-world charms at the Sheraton Old San Juan Hotel & Casino.

Property Amenities
  • Business Services
  • Concierge Service
  • Dining Room
  • Fitness Room
  • Gambling Facilities
  • Hot Tub
  • Laundry Service
  • Non-Smoking Rooms
  • Pets Allowed
  • Restaurant
  • Room Service
  • Swimming Pool
  • Valet Service
  • Room Amenities
  • Air Conditioning
  • Cable Channels
  • Coffee Maker
  • Computer Ports
  • Hair Dryer
  • In-Room Safe
  • Iron/Ironing Board
  • Refrigerator
  • Consumer Policy

    HOTEL POLICIES
    Check in: 3:00 PM     Check out: 11:00 AM

    ADA POLICY
    The hotel is compliant with ADA. ADA compliant guest rooms are available.

    ALCOHOL POLICY
    Alcoholic beverage service is restricted to those 21 years or older (with valid identification).

    AGE REQUIREMENT POLICY
    Guests must be 21 years or older to check in.

    CONNECTING ROOM POLICY
    Due to limited numbers, connecting rooms can not be guaranteed. Governor's suites connect to a Deluxe King room. Hotel does not have traditional kings or doubles that connect.

    EARLY DEPARTURE POLICY
    Guests checking out prior to their departure date confirmed at check-in will be charged one night of the remaining length of stay.

    EARLY ARRIVAL POLICY
    Every effort will be made to ensure your room is ready at the requested time, however, during periods of high occupancy, this is not always possible. If you will be arriving before noon and must have a room available for check-in, you are advised to reserve the room for the night before and alert the hotel of your arrival time.

    GIFT CERTIFICATE POLICY
    To purchase or redeem a gift certificate, please contact the hotel directly at (787) 289-1901.

    LUGGAGE POLICY
    Due to space limitations and consideration for guests' safety and comfort, luggage is allowed in the lobby only while checking in and checking out of the hotel. Luggage can be left with our attendants if guests would like to explore the city freely before their reservation's check-in time or for a short time after they check out.

    PET POLICY
    Dogs up to 20 pounds are allowed. A deposit of $50 is required for all pets. The deposit is refundable at checkout time after a room inspection takes place.

    CREDIT/DEBIT CARD POLICY
    Debit and Credit cards will be authorized at check-in for the amount of your stay, plus an amount to cover incidentals. The authorization will hold the funds until check out, at which time the amount actually incurred during the stay will be charged. Authorized amounts may take up to 30 days after departure to be released by your bank or financial institution and the hotel will not be responsible for any resulting fees or charges.

    PAYMENT POLICY
    A valid credit card is required at check-in for payment of room, taxes, and incidental charges. If paying cash, a deposit equal to the room, tax, and $50 per day will be collected at check-in.

    SMOKING POLICY
    The Sheraton Old San Juan Hotel is 100% non-smoking.

    Address Information
    Address: 100 Brumbaugh Street San Juan, Puerto Rico 00901